Friday, January 13, 2012

Is There Any Loyalty At RGIS?

Mahonri made a comment at my last post regarding an idea for a new post, and I thought it was a good idea. Mahonri mentioned loyalty at RGIS, and how RGIS used to reward loyalty from an employee. That is, how workers who had been with the company for years were treated differently than those who had been with the company for only a short time . But now, according to Mahonri, seniority at RGIS no longer means anything and everyone is treated the same.

I experienced a little of that myself, when I was still working at RGIS, but for a different reason. I started working there right after New Year's Day so at first there was a lot of work available. But as months passed and work slowed down I noticed that some people were still working more than me, even though I had made it clear I was available for work anytime, anywhere. I soon realized that a few auditors were being given more work than us newbies and that was because they were veterans at the company and were getting preferential treatment because of it. I don't remember having too much of a problem with that; it seemed reasonable that those who had been there longer would get the plum stores or just more of them. They had been there longer and had earned it. And as I continued to work at RGIS and improved my accuracy and speed I was given more stores too.

However that changed when my district promoted our AM to DM. That particular person was well-known in our district for chatting up all the new young female employees and once he was made DM he started giving lots more stores to any new girl he was infatuated with, even though she had only been with RGIS for a very short time and hadn't proven herself as a fast or accurate counter. And all because the DM had the hots for her. I remember there being a lot of frustration regarding this, not just from me but from the other veterans as well. It was as though all our time spent trying to improve our speed and accuracy, and spending months and years traveling all over three counties, and finishing one inventory at a store and going straight to another store inventory without going home, meant nothing. Of course, this was a different situation than from what Mahonri had mentioned but the feelings of resentment from the veteran auditors was much the same. What about all the years of hard work and little or no sleep and endless miles of travel that we experienced at RGIS? Did that mean nothing to them?

I'm curious as to how many other RGIS employees have experienced this. Are you a long time RGIS employee and now you find yourself having to compete for store assignments with auditors who have only been with the company for a short time? Do you think this is fair, or do you think that auditors who have been with the company for a longer period of time should be rewarded with the "better" stores or with more work than a newer employee? And if you're a newer employee, do you think it's fair that everyone is treated more or less the same? Or do you think that some employees might be right in expecting more because they've been with the company longer?

And finally, is it different for you and do you feel that loyalty from employees is still being rewarded by RGIS in your district? Also, just to play devil's advocate for a bit: does RGIS deserve any loyalty from their employees? I'll be interested to read your comments.

223 comments:

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Anonymous said...

RGIS seems pretty easygoing in my area, sure I've worked with people who had been drinking or who smelled like pot at work, but that hs happened at other jobs to. You will never find a "fair" place to work, it is sad that you would even say that. I have worked for much worse companies and people. Just sayin'

Anonymous said...

Rgis has been the least fair place i have worked at. Many unrelyable people who batch and no show and show up high and drunk often get rewarded and promoted. People fight over lasers and machines cause of the evil aph system. Lots of people including managers and supervisors are rude and mean at rgis. I ran into some rude people and managers that work for at some of the stores we are at but peoples attitudes at rgis are way worse than at anyone other store I have worked for. I sucks that the ecomony is so bad cause there are many good people who are stuck at rgis for a while cause there aint many other jobs around for now. Rgis management lies about a lot stuff and breaks there promises often.

Anonymous said...

why do rgis have some of the most sketchy and crackhead looking flow leaders ever? do rgis just automatically hire you if you look like you cant pass a drug test?

Anonymous said...

our district aint rewarding loyalty these days. lots of newbies been getting a lot more hours then many of us who have been with rgis for a while. one dude who no shows a lot keeps getting rewarded with a lot of hours. it was fun working with a couple of smelly chicks and some of the odd newbies the other day. the one smelly chick just an auditor kept on being bossy and yapping her big mouth all day long. our district keeps letting some bad drivers drive even after many complaints.

Anonymous said...

some peoples were a snapping today cause they trying to become specialists. typical aph wineing and drama again.

Anonymous said...

Lol randomly stumbled upon this blog. I was an AM in NJ for a little over a year and it was the worst job I have ever experienced and most likely will ever experience. As the only night AM at the time, I worked 85+ hour work weeks and sometimes would not have a day off for 30-40 day stretches at a time.

In my time there I have seen so many insanely moronic business practices and have some stories that even experienced RGIS haters would be surprised at. Maybe when I get some free time I will share some of these with you all.


Anonymous said...

I wish I knew this blog existed while I was still working for RGIS! After spending 2 years searching for a job to no end, I gave in and applied to RGIS. I thought it couldn't be nearly as bad as people made it out to be but I truly ate my words!
The first sign of this was getting my morning coffee before my first early morning shift and the employee at Tim Horton's asked if I worked for RGIS. He then went on to tell me of his own horror stories and told me, "Run and never look back; its not worth it". This alone should have been a red light but I managed to stick it out for a full year.
The majority of my time with RGIS was early mornings, late nights, long hours, travels to cheap and dirty hotels, grumpy co-workers, and cliches as if I were in high school again.
I have never seen a company run the way my district was run. Very impersonal, rushed, rude, and favouritism. I'm curious if the other districts and the United States crews have the same issues?

Anonymous said...

To the former AM in NJ did you get yelled at a lot by your DM and other people?

Anonymous said...

To Anon in Canada its bad in the Midwest also. Lots of favortism, many long days without breaks, mean supervisors and managers, lots of people in bad moods cause of lack of sleep and lack of hours.

Anonymous said...

OMG ..well its true that DMs are pervs...All you have to do is smile and act interested in their every word and they think you like them...he would even rub on my back..once it was lower back and seriously im not really a 10..more like a 7 who cleans up nice lol and lesbian !! But as soon as I started showing that I was uncomfortable...no promotion...still auditor...sometimes lots of hours sometimes none type of games...and moving the new hires up lol...whatever Im a student heading into a verrry financially rewarding career lol

Anonymous said...

To that last poster on May 28th about the DMs: Yes, they are all trolls who only promote the ass-lickers and suck-ups. This is RGIS folks, it's not just one district, it's ALL of them! I've been with this company for a year, and I have 2 college degrees that I KNOW could net me more than my AM and DM combined. So, no worries. You'll be driving home in a Benz while they're scrambling around at 4am fixing other people's mistakes for a quarter of our pay.

Anonymous said...

there is no loyalty because the company has no loyalty to its employees unless they are salary or extreme ass kissers. the best example i can give is one of my own. I am a high level data entry expert (i scored 250kspm on a ten key test out from school) but when working with rgis i am asked to count with people that are considered slow even though I can type on a ten key faster than anyone in my district. the reason they do this is to prevent me from reaching top gun because i am unwilling to travel out of town or work overnight.

Anonymous said...

Do not become a grey shirt at rgis district 68 for DM Ron in Oak Lawn. I am glad that I am not now a supervisor for him.

If you like to get yelled at and cussed out a lot then become a supervisor in D68. He is the king of yelling at and cussing out his grey shirts on the phone. The little bit of extra pay for running stores for him is not worth it.

Anonymous said...

Loyalty, are you kidding!!!! Those of us that have been here for a long period can remember how we all got screwed when we got it with how much we make an hour. Some of us lost between .30-9.00 an hour. Did we get that back HELLO NO!!! We have the bonus BULLSHIT scam that = no were near what we were making! Most of the time they take it away because your store didn't make it the week before. Then we were posed to get adders that gave us 1.oo more and hour WERE THE HELL DID THEY GO???!!!The bonus was just a scam to shut us up about them taking money away from us!! In November I will be here for 11 years and yes Im a TG so this will shut up anyone who thinks Im new.About 4 years after I started there was talk of a UNION. There were over 250 in 15 states that were talking to people and getting the ball rolling. This is what we should do again. Think about this 1.NO more bonus scam just a regular cost of living increase every year.
2. Time and a half on holidays and Sundays.
3.A vacation after 5 years of service. 1 additional week every 2 or 3 years. There cant be sick days or personal days because of the work that we do and how it is set up but yes a vacation.
4. Real health coverage NOT the garbage supplement they porn off on us. Yes we would have to pay a little but think you will finally have coverage and not have to worry about being sick.
5. This one I hear a lot in the south and Northeast. I dress code for summer. The people that make are dress code are suits in an ac sitting behind a desk staying nice and cool there not in the store sweating there ass off! I walked into a store in NY and I thought this person was going to die. He had his work shirt off and he was still drenched he could barely talk and was shaking he was so hot. I myself have been there these stores don't leave there ac on for us or theirs someone there that says there to cold but on a dam shirt and pants. Anyway the dress code give us tee shirts not those poly itchy polo and let us were shorts. For men no nut huger and for women no booty shorts, they would have to come to the knee. And the winter RGIS used to have comfortable sweatshirts were the hell are they some people are cold in the stores in the winter bring those back! I have asked some of the managers in the stores we do if the care about are dress code 99% could careless and the rest say if they are open yes some sort of shirt with RGIS but that's it. So don't let your AM bs you and say the store wants it THEY DON'T. To my friends in the south and north east I hope I explained it well enough.
6. Some sort of 401k they don't have to match but something for retirement.
These were the top six that we had, there were others but those were the main ones. So I say lets start the talk about the union again light a fire under there asses in MICHIGAN, loyalty why should we be loyal to a company that dosnt give a crap about us!

Anonymous said...

And I thought I was the only one around that felt like this my man or women whom ever wrote about the Unions I'm in the northeast and I feel the same way. You hit the nail on the head with your comments. I can't wait for this one guy in my district to read this. He will love it. Spread the word RGIS NEEDS A UNION!!!

Anonymous said...

The pay scale sucks and the teamleaders set a bad example for the employees at D197. the teamleaders have attitudes and are always late but complains about the team not being on time.The team can wait 30mins for them to show up and its ok. The turnover rate is high due to management and until they change the team the results are gonna turn out bad.

Anonymous said...

Well its "nice" to see that no matter where you are in this world if you work for Rgis your working for Rgis. Same bull everywhere. I'm a top gun that's been with the company on and off for a decade. The old days are greatly missed. Today we are just a cash cow. Example... Did two tiny ghetto. Convenience stores. Took a total of 3 hours to finish both with 2 people. They paid with a check for $1000. Now I figure in all they payed out 100 total for wages. Wtf... can you say moo? Just call me Bessy.
Favorites are unfortunatly something your going to deal with everywhere you go. Ive got a worthless person who's been kicked out of many many stores , being prepaired for management. My advise is to either find another job, in end you'll see its all the same, just less travel. Or just put your head down, ignore the idiots and get your numbers. Sucks but that's RGIS . GOOD LUCK

Unknown said...

I feel like seniority should be respected, though I have never, in my limited 6 years of employment history, found a company that does. I'm up from Maine, my coworkers have both given life threats and harassed me (by state definition, the latter is escalated to the point of being a criminal offense). My boss, in response to these, told me to "grow up" and "I'd expect [these complants] from a five year old." I was just fired for giving my two weeks notice.

Anonymous said...

Sorry that you got fired Alex. Did they give you a reason for firing you?

Anonymous said...

In our particular district RGIS is all about favoritism. So many weeks we have had people getting overtime on overtime while many of us were always on unemployment. Once upon a time the company frowned on overtime but not anymore I guess. It is all about who you are where they put you to count which in many cases drops your APH down to the next lower level. Fairness and loyalty to employees has never been a strong point with RGIS in our district sad to say and if you call them on it you lose more work. They love to get even. If you call Human Resources they go right back to the person in charge you complained about which only causes them to retaliate more.

Anonymous said...

After 8 years of watching DMs and AMs and TLs be ousted for seemingly no reason at all but doing what their boss told them to do, I can honestly say there is no loyalty, and you will be thrown under the bus if you get caught doing something against policy, even if you were told to do it.

I have agreed with the idea of there being a union at RGIS since I was hired, but I don't think we will ever get lucky enough to see it happen.

I'm from a district that is experiencing a big overhaul, and has enlisted the assistance of DMs from other "good" districts to educate our management on how things should be done.

The problem is now every email that comes out from our management is full of threats about how if we don't do this or that before EOD we will be terminated.

I just got a call from a TG friend who has been working at RGIS with me for 6 years, and he is going to PICS effective Monday. He was threatened with being fired for not going to a store he wasn't even scheduled to go to in the first place. It's all an HR nightmare, IMHO.

I may be the next one out the door if the overhaul doesn't start showing some positive results.

Anonymous said...

It is a wacky system. Just saw a new guy move to expert in about a month, which is great for him, but it is screwy that if I am just counting at a store, we are making the same even though I have a lot more experience. He's making more than some of my co-workers who have been there even longer. I don't begrudge HIM the pay raise by any means, hell in a month he's now faster than I am after several years at RGIS, almost 3 under the current APH system, and I struggle to maintain expert level and don't always stay there. But the fact that pay is STRICTLY based on APH and can be lowered after you've been working your ass off is just depressing.
One thing I will say, is that it seems easier to STAY at a higher level than it is to GET there. Likely due to the way areas are assigned by ASET level (pretty much designed to keep you where you are at, unless someone decides to cut you a break, or you get lucky...or if you really are just super fast). If you get Top Gun, you will likely stay top gun unless you really slack off.

Oh btw someone mentioned about helping newbies...it is a shame what has happened with that. I LIKE to help the new people, and as a team leader I get people asking me questions all the time...I CAN'T just say leave me alone and go ask someone else, yet I am supposed to keep up my APH. In the old days I would not have hesitated to spend all the time needed to share whatever info I could that would make it easier for someone, in fact I was often the one designated to help the newbies even after just a few months, as I had more patience than a lot of other people...now I have to make it short and sweet and go back to counting. I recently taught 3 people how to use the pieces key one day at a store I was just counting in...it was like a whole new world for them, as no one had bothered mentioning it to them before. I think mainly they are learning to multi-count on their own, particularly when they are hired to start in January or June/July.

I feel lucky I learned back when they really taught how to count, key by touch, etc. They even let me take a machine home to practice keying with the phone book (you could program the audit machines as a straight financial to practice keying numbers as price and quantity...not even sure that's possible anymore...probably why we have people who have been there for 5 years and can't key by touch. Yeah...supposedly we aren't supposed to HAVE to key by touch anymore (maybe because of the Great Laser Shortage that seems to have struck RGIS since they moved to finger lasers), but it's the easiest way to count efficiently.

Anonymous said...

As I married one of the employees that I managed at RGIS, I suppose I would not be an impartial commenter on this topic ;-)

At least we didn't go public until after she resigned. In fact, she complained about getting the sh*tty jobs as a result of our relationship. I over-compensated, I suppose, even though only a trusted few knew about us.

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