Tuesday, June 06, 2006

Fat Man And Lil' Hitler (Conclusion)

If there was one person that was even more abhorrent than Moby in the district, it was his brother Leo. Despised more for his personality disorders than his questionable hygiene, Leo would never win a popularity contest at RGIS or at any company.









Like his disgusting brother Moby, Leo operated under the delusion that he was God's gift to the inventory service. He seemed to have decided very early on in his time with RGIS that he was always 100% right, and everyone else was always wrong. Always. No exceptions. Even Moby felt that you could learn something from anyone, even a newbie, but not Leo. His way was the only right way to do things, and if something got messed up then it was someone else's fault, not his. Even if it meant lying about some screw-up he had committed while running an inventory. He would rather blame a completely innocent person than admit he made a mistake.









A perfect example of this aspect of Leo' defective personality occurred one evening at a CSK (auto parts) inventory that he ran. Team Leader Leo had me and several others start counting in the back room. He told us that when we were finished counting there we could move out onto the sales floor. I asked Leo where he wanted us to start on the sales floor. "Oh, anywhere, it doesn't matter," he told me airily. "We have a late crew coming in, and they should be here by the time you guys are done back there. So you can just take the next available aisle." So when the back room was done I did just that.









Even though it wasn't a very large store, the sales floor took an exceptionally long time to finish (This actually was a common occurrence when Leo or Moby ran an inventory. Even though they had been with RGIS for a number of years, they still fouled up about every store they ran, due to their incompetence and ineptitude). Leo as usual was screwing up left and right. He kept the early crew at the store counting long after we should have been sent home. Not only was this practice of keeping both the early and late crews until the end of the inventory usually not done at a CSK, most of the early crew had a Long's Drugs to do in the morning. It was almost 11:00 pm, and we had to be at the Long's at 5:15 am the next day, but Leo refused to let us sign out. What an asshole.









I decided that I wasn't going to put up with this crap, and went into the bathroom and called AM Jeff on my cell phone. I explained to him what Leo was doing, and Jeff expressed surprise that Leo hadn't let us go yet. He told me that he would take care of it.









I went back out onto the sales floor, and a few minutes later Leo' cell phone rang. It was Jeff, telling Leo to send the early crew home. Finally shithead Leo did something right and told us to finish up our areas, collect to the Ray, sign out and go home. We did, and I gave no more thought to that inventory.









That is, not until a few days later. Word got back to me that in that CSK inventory a small but densely packed section of nuts and bolts and screws on the sales floor had been overlooked. When it was finally discovered and counted the inventory ended up lasting hours more than it should have. TM Leo got chewed out by AM Jeff and Ops Manager Samir. He was asked why did the inventory take so long? Leo' reply was that he had told me to count that section the minute I walked in the door of CSK, but that I simply chose not to do it. So of course it was my fault, not his.









That fucking pudgy, big-hipped asshole lying little bastard Leo! He would rather make up a complete bald-faced lie than to do the right thing and say, "Oops, my fault. I forgot all about that section. I should have caught that. Sorry." But of course he would never do the right thing in a million years, because he was afraid and unwilling to admit to any mistakes at all. What a cowardly little scumbag. He was always doing shitty things like that. It was one of the chief reasons why he was so detested by so many at RGIS.









Another problem that Leo had was that he could never answer a question with a simple, one sentence reply. Even a basic, generic friendly question/comment like, "Wow, Leo, not much stuff to be counted in this store, huh?" could never be answered by him with a "Yes, you're right," or "No, it might take a while." No sir, not by Leo. He would give a big sigh, smile condescendingly at the person who had asked the question, and then give an hour long dissertation on why this would be no easy inventory to do. And all in this very, tired, snobby, slightly feminine voice. He was so annoying and tiresome.









Another thing he used to make a very big deal out of was when he discovered that someone hadn't tagged an area properly. Even if it was in an inventory that he wasn't running. If Leo found an area of books in Border's that only had the beginnings of its shelves tagged and not the ends he would check the area tag to see who had counted there and go find that auditor. He would then bring the auditor back to that area, stand him front of it and say pompously, "Okay, you see this area that you did? Now, I want you to take a really good look at it and tell me where you screwed up." Then Leo would stand there with arms crossed and wait impatiently for the person to answer. When the auditor couldn't come up with anything Leo would tell him snidely about the missing yellow tags. The embarrassed auditor would then tag the ends of all the shelves, and only then would Leo walk away satisfied. Total douche-bag.









Leo wasn't as revoltingly obese as his older brother Moby, but he was more than a little out of shape. He was rather pudgy and built like a female with large round hips. These womanly hips of Leo' were only accentuated even more by the very snug navy blue Dockers he always wore. I think that Leo fancied himself a sharp dresser, which was ridiculous given his ladylike pants. He would sometimes show up for an inventory wearing a tightly belted, too small beige trench coat that he probably thought made him look cool and stylish but instead made him look dorky and stupid.









Leo wore thick, horn-rimmed glasses, combed his hair in a wavy black pompadour and had very thin dark lips that one auditor named Beatrice swore would turn absolutely black every time he got angry. These lips of Leo' would therefore act as a sort of mood ring-type indicator of where his emotions lay, and when and where he might erupt. Which actually didn't happen that often. No, Leo much preferred the behind the scenes and behind your back method of dealing with his problems.









Wretched Moby did tell us this one time when Leo lost it, and in doing so gained his infamous nickname. Leo was running an inventory at Giorgiou, an upscale woman's clothing boutique in Sausalito. The store was in a large converted Victorian house, and had three open-air floors of clothing that completely encircled the interior. Moby told us that Leo was frying (really screwing up and running late) in this inventory because AM Jeff had scheduled all newbies and goobers for Leo's store (Moby and Leo would constantly complain that Jeff did this deliberately to them when they ran stores. AAM Dean also said much the same thing, and that Jeff would schedule the best counters for his [Jeff's] stores, and give everyone else the slowest feebs).









Moby ended up driving down to Sausalito to help his brother out. When Moby walked in to the store he found Leo standing in the middle of the first floor, looking up at an auditor on the third floor and screaming at him at the top of his lungs. "Goddamn it, I told you not to count that rack! Get over to the other goddamn side of the floor and start there!" Moby pulled Leo aside and told him, "Leo, you can't talk to people like that." Leo was unrepentant. "These assholes never listen to me!" he yelled. A few hours later Moby and the store manager were taking a quick break outside. Leo was inside the store, still fuming. "How's the inventory going so far?" Moby asked the store manager. She replied, after clearly being frustrated over having to deal with Leo all day, "We should be all right if we can just get rid of that little Hitler," meaning Leo. Moby made the mistake of telling everyone this story and that did it. From then on Leo was known as Lil' Hitler.









Coming soon: More tales.)












4 comments:

Anonymous said...

ROFLMAO!! Goes to show you, be careful what you say and hope that if you get a nick name, it's a good one.

The behavior of those two men are just incredible! I can't beleive they were able to get away with it for so long! Bad attitudes, bad smells, bad language in stores, and they were still running stores, and still earning a pay check (though using the word "earning" seems to be questionable). Your district must have been pretty desperate to even consider keeping them around.

The mood ring lips is so funny!!

Is it possble they were sent the worst crews (if that ever really happened) becuase the people who were worth anything would do what they could to avoid working with them at all? The only people they could get in there were the ones who didn't know any better?

We have one TL who, when she's running a store, will walk around, RAY, talk to people, talk on her cell phone, talk to the store manager, pretend she's working as she sits by her portable, but she will not count anything. She doesn't usually even bother to put on her own audit machine. People don't necessarily refuse to go to her stores becuase of this, but if they are working another store and she needs help and volunteers are asked to go help her, no one will go. Besides the fact that she won't bail anyone else out of a bad inventory or stay any later than she has to to help finish an inventory, we don't want to go bail her out when she's not going to do anything to bail herself out, and be there much later then we should when we could go home and sleep. Other than that, she's nice and pleasent to be around, but who wants to be somewhere where the people running the inventory don't lift a finger to help?

I even have the same complaint about these large inventories we do at places like Borders and Target. The management is usually doing their own thing, their own jobs. But there are pleanty of times when they are standing around joking with each other, and talking and doing nothing when they could be counting even just a little bit. Instead they're yelling at us to go faster when the inventory is going long becuase we're supposed to have 60 but we only have 30 people counting, and then they complain when after the 5th hour, we want a break! The whole rule about management (AMs and DMs) not being allowed to count no longer exists. There are a couple of good AMs who hate standing around doing nothing, so they'll count when they aren't doing whatever it is that the management does in these stores.

What ever happened with those nuts and bolts? Did they believe you or Luis? Do you think that he blamed you becuase he knew you made the call?

I also hate it when they make me stay late to pull tags when I'm not only one of the higher paid audtitors there (you'd think they'd want to kick me out as fast as possible so I don't lower thier profit) but they make me stay even when I have been there for the back room. They used to make sure the back room people were sent home first, and the people who came in only to do the sales floor were the ones who stayed to pull tags. That, and they'd keep the newest people, the ones who got paid the least. In my district, we have a back room crew and a salesfloor crew, but usually the back room crew stays for the sales floor inventory. Sometimes they'll schedule people only to work for the back room, and then they can leave, but it's not the norm.

In this last story, Mondo seems sane, professional and really nice. The guy must have a split personality! Maybe when he's in charge, he gets on this power trip, but when he's bailing someone else out, he's nice becuase he gets to be the hero.

One manager pulled that crap on me once where he took me to the area and wanted me to verify it and tell him what I did wrong. Excuse me you asshole. I'm not a child, and I'm not stupid. I was having a bad day, though. We all do once in awhile, right? I should have just left becuase that day, I messed up everything I touched. I missed one peice in an area with 9 peices! And I verified it! How do you do that? I just said to him, "I'm not going to play this game. Just tell me what's wrong." Of course I've been there long enough to be able to get away with it, and being one of the better counters, no one will punish me for talking to my "superior" this way. Years go, I'd have been intimidated. Besides, it's just wrong to speak to anyone that way, even if they deserve it. After that, I went to the bathroom and cried. It was a bad day.

Luckily in my district, we don't have anyone really bad. That one incident with that one AM probably won't happen again becuase I don't put up with that.

Other times it's happened, I've had fun with it by playing stupid, or I deliberatly do exactly what it is that I was "scolded" about earlier, like tagging every friggin' arm on every friggin' fixture, I'll tag each one twice, or I'll tag only every other one. Or I'll do my best to count as little as possible and talk as much as possible. Or I'll ask stupid questions or ask for a demonstration, "you want me to put a tag here and here and here?" or "can you show me how you want it done?" Treat me well, I will give back. Treat me like a moron, and I'll act like one.

Pretty much everyone hates tagging so if someone tags the beginning and ending of a shelf in borders, they catch hell from anyone who sees it. They are reminded that we have to pull these tags at the end of the night, so don't over do it. We all try to get away with as little tagging as possible, but some stores you just have to. Others, you can get away without tagging at all. Some districts love tags, so we'll tag like hell there if we know we're not going to be the ones pulling them at the end of the night. I ought to tag a tag lovers car!

The Misfit said...

arzon: I know! So many auditors got away with so much bad behavior in my district, and that's due entirely to poor management. My old managers were totally unsuited for the job. They were very immature and untalented at running a district. The trouble definitely started at the top. 'Desperate' is definitely the word.

Your theory on the 'worst crews' thing is definitely possible. But I think that usually it was because we generally had several inventories going on at the same time, and if AM Joe was running one he would schedule all the best counters for HIS inventory, and screw Team Leaders Mondo, Luis, Jon or Donald over. Joe did all the scheduling and did this kind of thing on a constant basis. And of course DM Kevin let him do it.

That's interesting, that the rule about managers not counting no longer exists. I remember when it did exist, and sometimes AM Joe would be very short on auditors and would have to count himself. He hated to wait for permission from the Ops Managers, so he would just go ahead and start counting himself, and be all worried that an Ops would drop into to his store and catch him. The Ops in our area did this quite frequently, as my district was perpetually under watch for fouling up so much.

As for the 'nuts and bolts' thing, I was told to just ignore Luis, that the managers knew what was going on with him. But then again, the managers were so two-faced that they probably told Luis the same thing!

With Mondo, the only time he would help someone out was when his brother was involved. He would never help out someone else.

You're totally right, arzon. Management in my district lost quite a few good people because they just didn't know how to treat them well. There's just no excuse to speak to people the way they did to you. I wonder if RGIS puts these guys through any sort of sensitivity training at all?

Anonymous said...

You'd think that being one of the pee-ons, pulling tags, counting all night, getting yelled at and belittled would be sensetivity training enough! I know all managers go through some sort of training but they often don't bring back what they learn. If they do, they sometimes don't practice what they preach. I think some just get fed up with the bull shit. Our management isn't too bad, for the most part. But I wish they'd shut up and count something now and then!

Anonymous said...

Wow... Counting nuts and bolts? We do not count nuts and bolts individually here. We weigh one and a small cardboard box. We then fit as many in the box divide the weights and figure it out that way. It cuts down on a lot of time.